Responsible Gaming — cv6y Safe Play Guidelines

Our Commitment

How cv6y Keeps You Safe

Six pillars that form the foundation of our responsible gaming programme for players across Dhaka, Chittagong, Sylhet, and the rest of Bangladesh.

Strict 18+ Age Verification

cv6y enforces a mandatory 18+ age requirement across all account registrations. Every new player undergoes KYC verification to confirm age and identity before any real-money betting is permitted.

Deposit Limit Controls

Set daily, weekly, or monthly deposit limits on your cv6y account to keep spending within your personal budget. Once a limit is set, it takes effect immediately and cannot be increased for 24 hours.

Session Time Limits

Use cv6y's session timer to receive notifications when you have been playing for a defined period. Time-out reminders help you stay aware of how long you have been on the platform and encourage healthy breaks.

Self-Exclusion Programme

Players who feel their gambling is getting out of control can request a temporary or permanent self-exclusion. During an exclusion period, access to your cv6y account is fully suspended and no marketing communications will be sent.

Reality Check Notifications

cv6y sends periodic in-session reality checks showing your net win/loss position and time spent during the current session. These prompts are designed to keep your awareness sharp and your decisions informed.

Dedicated Support Team

Our responsible gaming support team is available to assist players who are concerned about their gambling habits. Contact us at [email protected] at any time — all enquiries are treated with the utmost confidentiality.

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Age Restriction

During the registration process, cv6y collects date-of-birth information and may require players to submit a valid government-issued identity document — such as a Bangladesh National Identity Card (NID) or passport — to confirm that they meet the minimum age requirement. Accounts that cannot be verified as belonging to a player aged 18 or over will be suspended pending further review.

If cv6y identifies or is notified that a minor has accessed the platform, the account will be immediately closed, all funds will be returned to the original payment method (bKash, Nagad, Rocket, Upay, or bank account), and the incident will be escalated to our compliance team for investigation. cv6y takes underage gambling extremely seriously and will not hesitate to take firm action.

Parents and Guardians: If you share a device with younger family members, we strongly recommend enabling parental control software on that device to restrict access to gambling websites, including cv6y. Free tools such as Net Nanny, Qustodio, and built-in operating-system parental controls can prevent minors from accessing online gambling platforms.

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Recognising Problem Gambling

Gambling is an enjoyable pastime for the vast majority of players, but for some individuals it can develop into a compulsive behaviour that causes serious harm to their finances, relationships, and mental wellbeing. cv6y believes that the first step towards addressing a gambling problem is recognising the warning signs early.

The following behaviours may indicate that gambling is becoming a problem. Ask yourself honestly whether any of the following apply to you or someone you know:

Spending more money on gambling than you can afford to lose
Chasing losses by placing larger bets to recover previous losses
Thinking about gambling constantly, even when doing other activities
Gambling to escape stress, anxiety, depression, or other emotional difficulties
Borrowing money or selling possessions to fund gambling
Lying to family or friends about how much time or money you spend gambling
Neglecting work, study, family, or social responsibilities due to gambling
Feeling restless, irritable, or anxious when you try to cut back or stop gambling
Returning to gambling shortly after losing a large amount
Feeling that you cannot control how much you gamble once you start

If you answered yes to any of the above, we encourage you to take a break and contact our support team at [email protected]. You can also use the self-exclusion tool described in Section 4 of this page to suspend your account while you seek further guidance. Seeking help is a sign of strength, not weakness.

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Responsible Gaming Tools

cv6y provides a suite of player-controlled tools designed to help you manage your gambling activity and maintain healthy habits. These tools are available directly through your account settings and can be activated at any time without requiring approval from cv6y staff. We encourage all players to explore these features and use them proactively — not just in response to a problem.

Deposit Limits

Set a maximum deposit amount per day, per week, or per month in Bangladeshi Taka (৳). For example, you may cap your weekly deposits at ৳5,000 to keep your entertainment spend predictable. Once a limit is applied, it cannot be raised for 24 hours, giving you a cooling-off window before increasing access to funds.

Time-Out (Short Break)

Request a time-out period of 24 hours, 48 hours, 7 days, or 30 days. During a time-out, your cv6y account is fully locked — you cannot log in, place bets, or make deposits. Time-outs are ideal when you need a short break to reset your mindset without committing to a long-term exclusion.

Loss Limits

Define the maximum amount in Bangladeshi Taka that you are willing to lose within a given time period. Once your cumulative losses reach the limit you have set, no further bets can be placed until the limit period resets. This tool prevents a bad run from escalating beyond your personal threshold.

Session Reminders

Enable on-screen notifications that appear after you have been playing for a set number of minutes — for example, every 30 or 60 minutes. The reminder displays your session duration, net position, and prompts you to decide whether to continue playing or take a break. You remain in full control of what you do next.

Wagering Limits

Cap the total stake amount you can place within a specified period. Wagering limits work alongside deposit limits to give you layered control over your spending — even if funds are available in your account, you cannot exceed the stake ceiling you have defined.

Marketing Opt-Out

At any time, you may opt out of receiving promotional emails, SMS messages, and bonus notifications from cv6y. To remove yourself from all marketing communications, contact [email protected] with the subject line "Marketing Opt-Out". Your request will be processed within 2 business days.

How to Access These Tools: Log in to your cv6y account, navigate to Account Settings, and select the Responsible Gaming tab. All limit and time-out controls are available there. If you experience any difficulty activating a tool, contact [email protected] and our team will assist you directly.

4

Self-Exclusion

Self-exclusion is the most powerful responsible gaming tool available at cv6y. It allows you to suspend access to your account entirely for a defined period — or permanently — when you feel that gambling is negatively affecting your life. During a self-exclusion, cv6y will take all reasonable steps to ensure your account cannot be accessed and that you do not receive any promotional communications.

cv6y offers three tiers of self-exclusion to suit different levels of need:

Short-Term Exclusion

Suspend your account for a period of 1 to 6 months. Your account is locked during this time and reactivation requires a formal written request after the exclusion period has fully elapsed.

Long-Term Exclusion

Exclude yourself for 1 to 5 years. Long-term exclusion is recommended for players who recognise a persistent pattern of harmful gambling and want a structured, extended break from the platform.

Permanent Exclusion

Permanently close your cv6y account with no option to reopen it. Any balance remaining in the account at the time of permanent exclusion will be refunded to your registered payment method (bKash, Nagad, etc.).

How to Request Self-Exclusion

Contact Support: Send an email to [email protected] with the subject line "Self-Exclusion Request". Include your registered username and the type of exclusion you are requesting (short-term, long-term, or permanent).
Identity Confirmation: Our team will verify your identity by asking you to confirm details associated with your account, such as your registered mobile number or the last payment method used.
Exclusion Applied: Once your identity is confirmed, the self-exclusion will be applied to your account within 24 hours. You will receive a confirmation email to your registered address.
Marketing Suppressed: Your contact details will be added to our marketing suppression list immediately. You will not receive any bonus offers, promotional emails, or SMS notifications during the exclusion period.
Reactivation (Short/Long-Term Only): At the end of a short-term or long-term exclusion, you must send a written reactivation request to [email protected]. A 24-hour cooling-off period applies before the account is unlocked, giving you one final opportunity to reconsider.

Important: Self-exclusion at cv6y applies only to your cv6y account. If you wish to exclude yourself from multiple gambling platforms simultaneously, we recommend contacting each operator individually or using a third-party self-exclusion service. cv6y cannot enforce your exclusion on platforms operated by other companies.

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Player Support

cv6y's responsible gaming support is available to every player who needs it. Whether you are worried about your own gambling habits, concerned about a family member, or simply want guidance on setting up the tools described in this page, our support team is here to help. All responsible gaming enquiries are handled with complete confidentiality — your personal details and the nature of your enquiry will never be shared beyond our internal compliance team.

Reach Our Responsible Gaming Team

Send your enquiry, request, or concern to our dedicated support address. We aim to respond to all responsible gaming-related emails within 24 hours (Bangladesh Standard Time, UTC+6). For urgent account suspension requests, state "URGENT" in your subject line and we will prioritise your case.

[email protected]

In addition to cv6y's internal support, players based in Bangladesh who are experiencing gambling-related harm are encouraged to reach out to mental health and counselling professionals in their area. Cities including Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar all have qualified mental health practitioners who can provide confidential guidance on compulsive behaviour disorders, including problem gambling.

Remember: Asking for help is the right thing to do. Problem gambling is a recognised behavioural condition — not a personal failing. cv6y is committed to supporting any player who takes the courageous step of acknowledging that gambling has become a problem in their life.

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Advice for Safe Play

Most cv6y players enjoy cricket betting, live casino, and slots as a recreational pastime within healthy boundaries. The following guidelines are designed to help you keep it that way — whether you are betting on the BPL, following the Bangladesh Tigers in a T20 World Cup match, or spinning the reels during Eid celebrations.

Treat gambling as entertainment, not income: Never rely on gambling winnings as a source of regular income. The house edge means that, over time, most players will spend more than they win. Budget for gambling the same way you budget for a cinema ticket or a meal out — as a cost of entertainment.
Set a hard budget before you start: Decide in advance how much money in Bangladeshi Taka you are comfortable spending in a session. When that amount is gone, stop — regardless of whether you are winning or losing. Use cv6y's deposit and wagering limit tools to enforce this boundary automatically.
Never chase losses: Increasing your bet size to recover previous losses is one of the most common and damaging gambling behaviours. Each bet is an independent event — past losses have no bearing on the outcome of future bets. If you find yourself chasing losses, take a time-out immediately.
Do not gamble under the influence: Alcohol, recreational substances, and even extreme fatigue impair your judgment and lower your inhibitions, making it much harder to stick to your budget or recognise when it is time to stop. Gamble only when you are in a clear, calm state of mind.
Balance gambling with other activities: Gambling should be one of many leisure activities in your life — not the dominant one. Make time for family, friends, physical activity, and other hobbies alongside your time on cv6y.
Take regular breaks: Long uninterrupted gambling sessions distort your sense of time and money. Use session time reminders to prompt regular breaks. Step away from the screen, have a drink of water, and check in with yourself before continuing.
Keep track of your spending: Review your cv6y transaction history regularly so you always have an accurate picture of your net spend. Avoid the habit of mentally discounting losses while counting every win — this leads to an inflated perception of how well you are doing.
Never borrow money to gamble: Funding gambling with borrowed money — whether from friends, family, or financial institutions — dramatically amplifies the personal harm that can result from losses. Only gamble with funds you can genuinely afford to lose.

Good to Know: cv6y's games use certified random number generators (RNGs) to ensure fair outcomes. No strategy, pattern, or lucky ritual affects the result of a slot spin or roulette wheel. Understanding this helps set realistic expectations and reduces the temptation to chase losses in search of a pattern that does not exist.

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Protecting Minors

Protecting children and young people from exposure to gambling is a responsibility that cv6y takes extremely seriously. While our 18+ verification process is the primary line of defence, we also encourage adults who share devices or households with minors to take additional precautions at the device and network level.

Use parental control software: Install parental control applications on shared devices to block access to gambling websites. Reputable options include Net Nanny, Qustodio, Kaspersky Safe Kids, and the built-in Family Safety features on Windows, iOS, and Android. These tools can be configured to block entire categories of websites, including online gambling.
Secure your cv6y account credentials: Never save your cv6y username and password in a browser on a shared device. Use a strong, unique password and enable two-factor authentication (2FA) to prevent unauthorised login — including by younger household members.
Keep payment methods private: Do not store bKash, Nagad, Rocket, or bank card details in a form that is accessible to minors. If a minor were to access your payment credentials, they could potentially make deposits on your account without your knowledge.
Educate young people about gambling risks: Open conversations about the realities of gambling — including the fact that the house always has an edge and that gambling is not a way to earn money — can be more effective than restriction alone in building long-term healthy attitudes towards risk and money.
Report suspected underage gambling: If you believe a minor has accessed cv6y using another person's account details, report it immediately to [email protected]. We will investigate promptly and take all necessary steps to protect the minor in question.

Zero Tolerance: cv6y operates a zero-tolerance policy towards underage gambling. Any account found to be operated by or on behalf of an individual under 18 years of age will be permanently closed without exception. This policy is non-negotiable and will be enforced regardless of how the account was created or how long it has been active.

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Contact & Help

If you have read this page and feel that gambling may be negatively affecting your life — or the life of someone you care about — please do not wait. Reaching out early makes a meaningful difference. cv6y's responsible gaming team is ready to listen, provide information on the tools available to you, and take immediate action to protect your account if needed.

You can contact us at any time by emailing [email protected]. Please use one of the following subject lines so your message reaches the right team member as quickly as possible:

"Self-Exclusion Request" — to suspend or permanently close your account
"Deposit Limit Request" — to set or reduce your deposit limits immediately
"Time-Out Request" — to lock your account for a short cooling-off period
"Responsible Gaming Enquiry" — for general questions, concerns, or guidance
"URGENT – Account Suspension" — if you need your account locked immediately

Response Times: Standard responsible gaming enquiries are handled within 24 hours (Bangladesh Standard Time, UTC+6). Urgent account suspension requests are prioritised and actioned as quickly as possible — typically within 2–4 hours during staffed hours. If you are in crisis, please also seek support from a qualified mental health professional in your area.

cv6y is committed to reviewing and improving its responsible gaming programme on an ongoing basis. This page is updated whenever new tools, policies, or guidance become available. We welcome feedback from players on how we can make our safe-play resources more accessible and effective for the Bangladesh community.

Responsible Gaming at cv6y